Molly's Country Memories

Molly's Country Memories

The memories and happening in the everyday life of a country girl

Tuesday, March 10, 2009

Cancel your Credit cards before you die...

I recieved this in an email and couldn't help passing it on, I'm still laughing, but the sad part is it's probably true....

Cancel your credit card before you die...........(hilarious!)

Now some people are really stupid!!!! This is so priceless, and so, so easy to see happening, customer service being what it is today.
A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00 when she died, but now somewhere around $60.00.. A family member placed a call to Citibank.

Here is the exchange :

Family Member: 'I am calling to tell you she died back in January.'

Citibank: 'The account was never closed and the late fees and charges still apply.'

Family Member: 'Maybe, you should turn it over to collections.'

Citibank: 'Since it is two months past due, it already has been....'

Family Member: So, what will they do when they find out she is dead?'

Citibank: 'Either report her account to frauds division or report her to the credit bureau, maybe both!'

Family Member: 'Do you think God will be mad at her?'

Citibank: 'Excuse me?'

Family Member: 'Did you just get what I was telling you - the part about her being dead?' Citibank: 'Sir, you'll have to speak to my supervisor.' Supervisor gets on the phone:

Family Member: 'I'm calling to tell you, she died back in January with a $0 balance.'

Citibank: 'The account was never closed and late fees and charges still apply.'

Family Member: 'You mean you want to collect fr om her estate?'

Citibank: (Stammer) 'Are you her lawyer?'

Family Member: 'No, I'm her great nephew.' (Lawyer info was given)

Citibank: 'Could you fax us a certificate of death?'

Family Member: 'Sure.' (Fax number was given ) After they get the fax :

Citibank: 'Our system just isn't setup for death. I don't know what more I can do to help.'

Family Member: 'Well, if you figure it out, great! If not, you could just keep billing her. She won't care.'

Citibank: 'Well, the late fees and charges will still apply.' (What is wrong with these people?!?)
Family Member: 'Would you like her new billing address?'

Citibank: 'That might help...' Family Member: ' Odessa Memorial Cemetery , Highway 129, Plot Number 69.'

Citibank: 'Sir, that's a cemetery!'

Family Member: 'And what do you do with dead people on your planet???' (Priceless!!)

You wonder why Citi is going broke and need the feds to bail them out!!
Hope you got a good laugh out of this...

6 comments:

  1. Too funny! I'm not leaving a forwarding address when I die! Thanks for the laugh, Esther

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  2. THIS REALLY DOES HAPPEN!! We went through alot of this when my brother in law died! By the way, love your flowers from your last post, here in NW Pa everyting is still brown:(

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  3. Oh dear, I'm still laughing -- laughing, but APPALLED at their behavior! And we're bailing those jokers out???!!!

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  4. That's sooooo FUNNY! I've talked with some dummies on the phone at places like that - what is wrong with them, indeed!

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  5. Citi, Chase, Capital One, Wells Fargo - they're all idiots. They're going broke and yet they are building a new bank on every corner...three deep. Thanks for the laugh this morning. Loved your Wordless Wednesday pics and the trip down memory lane - all those Q's!!!! xoxo Nancy

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Little sweet memories whispered..